B&Q
What's good about it
How to use this for your brand
Your brand probably has a few of these moments knocking around. Your returns policy, the out of stock message, the error page, the small print. The stuff everyone just writes on autopilot because it feels like it doesn't matter.
It probably doesn't need to be all of them. But pick one and see what happens if you just... loosen up a bit with it. Worst case, nobody notices. Best case, someone screenshots it.